—–Original Message—–
From: Tommy Thomas
Sent: Tuesday, January 7, 2014 2:52 PM
To: ‘dan.mclane@coeurgroup.com’
Subject: FW: Network TIme Information
Importance: High

This was another incident involving a time dispute with OPD.

Thank-you,
Tommy Thomas MCP, Network+, Security+, C|EH, MCSA, MCSE Network Systems Administrator City of Ocala IT Division
110 SE Watula Ave.
Ocala, FL 34471
352.401.3928

—–Original Message—–
From: Tommy Thomas
Sent: Monday, August 26, 2013 10:22 AM
To: Winsome Jacobs
Cc: Shawn Hoff; Kenneth Jamerson
Subject: Network TIme Information
Importance: High

Winsome, again Tom is not giving us anything to go from to help support his network. What I can say is that our network time is within a half of a second of nist time. All our servers are reporting deltas within -0.094 seconds to +0.265 seconds. AVMMail1 is currently reporting +0.003 seconds.

I would have to tell them to get a proper time client system and configure it properly like we did. I would be happy to show him our setup if he is interested, but even then, it’s not just a simple install and it works when it comes to configuring your networks time.

We do not set client’s time with our software as they get theirs from AD, which gives them the time from our time server, and is the physical domain controller that server AD time. Clients do not give the timestamp anyway.

Unfortunately, with Tom, it always a problem that we have to troubleshoot with no information or access. I would just tell them to fix their problem, as we have none on our end. They say they ‘think’ they match NIST. It’s pretty easy to confirm if you do or do not, so there should be no ‘thinking’ involved. You either do or you don’t.

Our time server queries the list of time servers geographically near us and analyzes all the time samples and then chooses the best from:
Ntp1.symmetricom.com
Ntp2.symmetricom.com
Tick.greyware.com
Tock.greyware.com
Nist1.symmetricom.com
And a physical device on our network.

There is nothing to troubleshoot on our network from what I can tell. I know our time is exactly what it’s supposed to be. Let me know if this answers the question. Shawn may have a more politically correct answer for you to give him though. Also, it’s not that we don’t want to help them, they just make it really difficult to do so.

Thank-you,
Tommy Thomas MCP, Network+, Security+, C|EH, MCSA, MCSE Network Systems Administrator City of Ocala IT Division
110 SE Watula Ave.
Ocala, FL 34471
352.401.3928

—–Original Message—–
From: Winsome Jacobs
Sent: Friday, August 23, 2013 11:14 AM
To: Tommy Thomas
Cc: Shawn Hoff; Kenneth Jamerson
Subject: FW: RE: CIS error message

Hello Tommy,

When I respond to emails from Tom the outgoing time is showing 2 minutes ahead of his original email.

Winsome Jacobs, MBA, CGCIO
City of Ocala, IT Director
110 SE Watula Ave, Ocala FL 34471
Office: 352-629-8267
Cell: 352-304-9176

—–Original Message—–
From: TOM JENKINS [mailto:TJENKINS@ocalapd.org]
Sent: Friday, August 23, 2013 10:54 AM
To: Winsome Jacobs
Cc: ROBERT MAYWEATHER; GINNY HANSEN; WARREN SCHLICK
Subject: Fwd: RE: CIS error message

This truely is one for you…

Note times with “<———————” below. How can you reply at a time in the future, and I respond in the past? We’ve double checked our local time, and source – we think we match NIST’s internet time. You may want to check this on your end… We’ll do some more checking… –Tom

>>> TOM JENKINS 8/23/2013 10:43 AM >>> “<———————” Don’t you folks have the same axiom as we here in MIS? “The beatings will continue until the morale improves” 🙂 –Tom

>>> Winsome Jacobs <WJacobs@Ocalafl.org> 8/23/2013 10:46 AM >>>
“<———————” Now I have to apologize for doing harm to my employee! ;D Winsome Jacobs, MBA, CGCIO City of Ocala, IT Director 110 SE Watula Ave, Ocala FL 34471 Office: 352-629-8267 Cell: 352-304-9176

—–Original Message—– From: TOM JENKINS [mailto:TJENKINS@ocalapd.org] Sent: Friday, August 23, 2013 10:41 AM
To: Winsome Jacobs Cc: ROBERT MAYWEATHER; GINNY HANSEN; WARREN SCHLICK Subject:
RE: CIS error message Please ignore this one – my fault. Is not “city” related. –Tom

>>> Winsome Jacobs <WJacobs@Ocalafl.org> 8/23/2013 10:43 AM >>>
I will look into the hold up.

Winsome Jacobs, MBA, CGCIO
City of Ocala, IT Director
110 SE Watula Ave, Ocala FL 34471
Office: 352-629-8267
Cell: 352-304-9176

—–Original Message—–
From: TOM JENKINS [mailto:TJENKINS@ocalapd.org]
Sent: Friday, August 23, 2013 10:36 AM
To: Winsome Jacobs
Cc: ROBERT MAYWEATHER; GINNY HANSEN; WARREN SCHLICK
Subject: Fwd: CIS error message

Winsome,

This happens more than we’d expect.

Ginny sent this to “support@ocalafl.org’, 24 hours ago, but no response.

She had to send another email to support just now…

Thanks.

–Tom

>>> GINNY HANSEN 8/23/2013 10:22 AM >>>
Hi,

Anyone had a chance to look at this error message yet?

Thanks,

Ginny

Ginny Hansen
Ocala Police Department
402 S. Pine Ave.
Ocala, FL 34471-1174
352.369.7001 (Office)
352.427.2753 (Cell)
vhansen@ocalapd.org

The difference between try and triumph is a little umph!

>>> GINNY HANSEN 8/22/2013 10:18 AM >>>
Good morning,

Tina Brito received this error message when doing a narrative search in CIS. She entered “felony lane” in the “Any Words Of” field. The date range was for this calendar year. Please advise.

Thanks,
Ginny

Ginny Hansen
Ocala Police Department
402 S. Pine Ave.
Ocala, FL 34471-1174
352.369.7001 (Office)
352.427.2753 (Cell)
vhansen@ocalapd.org

The difference between try and triumph is a little umph!

>>> TINA BRITO 8/22/2013 9:40 AM >>>

Tina Brito
Ocala Police Department
Certified Law Enforcement Analyst
Criminal Intelligence Unit
Office 352.369.7107
Email: TBrito@ocalapd.org

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